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Privacy Policy

Effective Date: March 01, 2025

At Broadbased Loans, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you interact with our financial services, website (www.broadbasedloans.com), mobile platforms, and customer support channels.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal and business information to provide financial services, enhance user experience, and comply with regulatory requirements. The information we collect includes:

A. Personal Information

  • Full Name

  • Contact Information (Phone Number, Email Address)

  • Date of Birth

  • Government-Issued Identification (NIN, Voter’s Card, Driver’s License)

B. Business Information

  • Business Name and Registration Details

  • Business Address and Operations Information

  • Bank Account Details for Transactions

C. Financial Information

  • Bank Statements (for loan applications)

  • Transaction History

  • Loan Repayment Records

D. Technical & Usage Information

  • IP Address and Browser Type

  • Cookies and Tracking Data

  • Login and Transaction Activity

2. How We Use Your Information

We use the collected information for the following purposes:

  1. Providing Financial Services – To process loan applications, savings accounts, and transactions.

  2. User Authentication & Security – To verify user identity and prevent fraud.

  3. Regulatory Compliance – To adhere to Nigerian financial regulations and anti-money laundering laws.

  4. Customer Support – To respond to inquiries and provide assistance.

  5. Marketing & Communication – To inform users about promotions, product updates, and new services (with the option to opt out).

  6. Improving Services – To enhance website functionality, cybersecurity training, and business advisory offerings.

3. Data Sharing & Disclosure

We respect user privacy and do not sell, rent, or trade personal information. However, we may share information with:

  1. Regulatory Authorities – In compliance with legal requirements.

  2. Financial Partners & Credit Bureaus – To assess creditworthiness and loan eligibility.

  3. Service Providers – For payment processing, fraud prevention, and cybersecurity measures.

  4. Business Transfers – In the case of a merger, acquisition, or asset transfer, user data may be included.

4. Data Security Measures

We take the security of your personal and financial data seriously. Our measures include:

  • Encryption – All transactions and personal data are encrypted using industry-standard security protocols.

  • Access Control – Only authorized personnel can access sensitive user data.

  • Regular Security Audits – We conduct periodic cybersecurity checks and training.

  • User Responsibility – Users must protect their account login credentials and avoid sharing sensitive data.

In case of a data breach, affected users will be notified promptly.

5. Cookies & Tracking Technologies

Our website www.broadbasedloans.com uses cookies to enhance user experience. Cookies help us:

  • Improve website navigation and functionality.

  • Store user preferences and settings.

  • Analyze website traffic and trends.

Users can manage cookie preferences through browser settings.

6. Your Data Rights & Choices

As a user, you have the following rights regarding your personal data:

  1. Access & Review – You can request a copy of your personal data.

  2. Correction – You may update inaccurate or incomplete information.

  3. Deletion – You can request the removal of your data unless legally required to retain it.

  4. Opt-Out – You can unsubscribe from marketing communications.

To exercise any of these rights, contact us at admin@broadbasedfinancialservices.com

8. Retention of Data

We retain personal and financial data only as long as necessary for:

  • Providing financial services and maintaining business relationships.

  • Complying with regulatory and legal obligations.

  • Resolving disputes and enforcing agreements.

Data that is no longer required will be securely deleted.

​9. Children’s Privacy

Broadbased Loans services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If a minor’s data is mistakenly provided, we will take steps to delete it.

10. Updates to this Privacy Policy

We may update this policy periodically to reflect regulatory changes and service improvements. Users will be notified of significant updates via email or our website. Continued use of our services after policy changes constitutes acceptance.

11. Contact Information

📍 Office Address: Basement Carpark Office, Main Tejuosho Shopping Complex, Yaba


📞 Phone/WhatsApp: +234 807 622 6967; +234 803 506 8484


📧 Email: admin@broadbasedfinancialservices.com


🌍 Website: www.broadbasedloans.com

By using our services, you acknowledge and agree to this Privacy Policy.

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